Social Welfare

African Services Family Case Management team determines clients’ needs and offers counseling, linkage to care, translation, advocacy, and referral services. Service delivery often intersects with African Services health, housing, legal, education, nutrition, and advocacy programs.

The Family Case Management team supports clients by helping them to learn to become their own advocate within a stable, self-sustaining family unit. The team also supports clients who are primary caregivers for their families and were diagnosed with a chronic medical condition. The team facilitates in-person and virtual meetings with clients twice per month.

African Services Engagement and Support Services team assists people living with chronic illness to improve their overall health and move towards self-management through case management, client navigation, and health education services. We work closely with programs across the agency and coordinate with other organizations around New York City to support our clients in achieving the best health outcomes.

The Case Manager ensures timely access to and coordination of medical services and all other services that support improved health outcomes. The Health Educator offers group and individual sessions that focus on strategies for achieving positive health outcomes independently. The Client Navigators assist clients in self-advocacy and self-management and accompany clients on clinical and supportive service appointments.